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	FREQUENTLY ASKED QUESTIONS Who is 'sleeping' and what are they 'telling'? Thousands of travelers, after staying at various hotels, fill out a survey covering different aspects of their stay. We, the editors at SleepAndTell, comb though them all and post summaries on the site. Who is running things here? SleepAndTell is owned and operated by OverThere Interactive, a company dedicated to budget travel. SleepAndTell is powered by Venere.com, an Italian company specializing in online reservations at cool, independent hotels throughout Europe. Do I have to become a member to book a hotel? No. Do I need to give out my e-mail address to book a hotel? Yes. Every communication regarding the booking will be sent to you via e-mail. Therefore, it is necessary. Will my e-mail address be sold? Absolutely not. With the exception of communication regarding a booked trip, you will receive no e-mails from SleepAndTell. When booking a hotel, do I have to give personal information such as name and address? Yes. In order to book a hotel, personal information is needed by the hotel management. All details are treated with the utmost confidentiality and are transmitted via an encrypted connection, guaranteeing protection. Refusing to submit personal data denies access to the reservation services. When is my credit card charged? Not until you show up at the hotel. Any balance is to be settled at hotel reception using cash, checks or any credit card accepted at the establishment. Credit card details are sent directly to the hotels in order to guarantee the booking and are charged by them only in case of late cancellation. Can I cancel a booking? Yes. Up until a few days before the reservation date, bookings can be cancelled without charge. After such date, cancellation fees vary, depending on the policies of each hotel. How can I add my review? After taking a trip booked through SleepAndTell, we will send you an e-mail offering a chance to rate the hotel(s) visited. You will have the opportunity to rate hotels based on property characteristics, correspondence between web pages and actual property, general review and quality vs. price. Finally, a "user comment" space allows for further feedback. Thousands of user reviews are posted on our website -- and none are manipulated or rewritten by our editors. Anytime you book your hotel through SleepAndTell.com, you'll be asked to submit a review of your experience. SleepAndTell is powered by Venere, an Italian company that makes special deals with hotels throughout Europe. Credit card details are asked to guarantee reservations only. When you check out you may pay using whatever methods are accepted by the hotel. RELATED SITES : AUSTRIA : BELGIUM : CROATIA : CZECH REPUBLIC : FRANCE : GERMANY : GREECE : HUNGARY IRELAND : ITALY : NETHERLANDS : PORTUGAL : SPAIN : SWITZERLAND : TURKEY : UNITED KINGDOM ©2004 Over There Interactive, Inc. All Rights Reserved.